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Customer Journey in ITIL 4

Customer Journey in ITIL 4

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  • PDUs:
    1 Ways of Working
  • Focus Area: Continuous Status Monitoring
  • Duration:
    1hr 2min
In ITIL 4, the Customer Journey represents the overall perception of the touchpoints and interactions between a service consumer and a service provider. In this webinar, you will be taken through the seven steps of the Customer Journey: Explore, Engage, Offer, Agree, Onboard, Co-Create, and Realize.
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About the Speaker

Scott Fabel

Scott Fabel has over twenty-five years of diversified work experience, which includes a heavy emphasis on corporate training and service delivery. Courses include Project Management, Business Analysis, ITIL, Service Desk, and ServiceNow (Fundamentals, ITSM, PPM, and System Administration Advanced). He currently works as a Sr. Training Consultant. In this role, he provides technical-skills training, business-skills training, and professional-skills training to his employer’s associates and clients.