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Help! My People Don't Want to Change!

Help! My People Don't Want to Change!

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  • PDUs: 1 Ways of Working
  • Focus Area: Team Collaboration
  • Duration: 1hr 10min
Change is hard, and many people resist it. In this session, participants will learn how to shepherd their people through a change by applying the Organizational Change Management Practice as defined in the ITIL 4 Framework.
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About the Speaker

Scott Fabel

Scott Fabel has over twenty-five years of diversified work experience, which includes a heavy emphasis on corporate training and service delivery. Courses include Project Management, Business Analysis, ITIL, Service Desk, and ServiceNow (Fundamentals, ITSM, PPM, and System Administration Advanced). He currently works as a Sr. Training Consultant. In this role, he provides technical-skills training, business-skills training, and professional-skills training to his employer’s associates and clients.