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Service-Oriented Lean Six Sigma

Service-Oriented Lean Six Sigma

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  • PDUs: 1 Ways of Working
  • Focus Area: Project Metrics
  • Duration: 0hr 39min
While Lean Six Sigma has often been associated with manufacturing, services are embracing Lean Six Sigma. In this session you will learn how bringing Six Sigma to services can deliver immense benefits to the economy.
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About the Speaker

Jay Arthur

Jay Arthur is the Owner and CEO of KnowWare International, Inc. Jay (The KnowWare Man) is the creator of the software program QI Macros, a Lean Six Sigma SPC add-in for Excel. He is also the author of more than 20 books, including Lean Six Sigma Demystified (2nd edition McGraw-Hill 2010), Lean Six Sigma for Hospitals (2nd edition McGraw-Hill 2016), and Agile Process Innovation (2019).